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元器件交易网讯 2月13日消息，据外媒报道，思科公布季度财报之际，传来一个坏消息。预计它将花费6.55亿美元处理一批有缺陷的产品，这些产品被广泛安装在多家公司网络中。
思科称，问题就存在于2005年和2010年之间由一个供应商供应的存储芯片，它们对机器至关重要。但这些问题产品有时会导致机器在启动或关闭时死机。
这些芯片可导致网络设备停止正常工作，甚至可能造成公司网络中断。
但让人意外的是，思科自2010年以来已经知道这个问题，但几年后才停止使用有问题的芯片。
思科内存芯片组件于2005年上市，而最后一个组件从库存移除的时间是在2012年。
思科自2010年以来，已经从客户反馈的问题中，逐个地更换客户路由器中的部分产品。
2月12日，思科告知客户这个问题，并发布了可能会受影响的思科网络产品列表，包括路由器、交换机和无线路由器。
为了淡化客户风险，思科改变主意披露了此问题：
一部分客户网络最近经常断网，这就是为什么在这个问题上我们改变管理方法。
从正面来看，思科业称它将承担超出保修期的问题芯片的替换成本。据说，这样的产品有很多。因此，它将拿出6.55亿美元支付这笔开销。
（元器件交易网董蕾 译）
外媒原文如下：
During Cisco"s quarterly financial report, it slipped in this bit of bad news: it expects to spend $655 million to fix a problem with a defective part for a product that is widely installed in lots of company"s networks.
The problem is a memory chip that it bought from a single supplier between 2005 and 2010. Those memory chips are vital to the machine, and the faulty ones sometimes die when a machine is powered up or turned off, Cisco said.
This would make the network device stop working properly, and could maybe even cause the company"s network to go down.
But here"s the kicker. Cisco has known about the problem since 2010, and it took Cisco a couple of years to stop using the faulty chip, it said:
Cisco products with the suspected memory components began shipping in 2005, and this continued until the final component was identified and removed from our inventory in 2012.
It"s been replacing this part in its customers" routers since 2010 on a case-by-case basis, if a customer reported a problem.
But on Wednesday, it told customers about the problem and released a big list of popular Cisco networking products that could be affected, including routers, switches and wireless routers.
While downplaying the risk to customers, this is why it changed its mind on disclosing the problem:
A handful of our customers have recently experienced a higher number of failures in their networks, which is why we are changing our approach in managing this issue.
On the upside, Cisco also said that it will cover the cost of replacing this defective chip even for products that are out of warranty, which, it said, many of them are. Hence it"s set aside $655 million to cover the costs.
